What is a regular order?
What are pre orders?
Pre-orders are the orders placed through The Jacket Maker's Pre Launch campaign. By pre-ordering such products, you are able to get them at a discounted price and be the first ones to own the product.
Do you have regular jackets in stock? Or are they made to order?
Can I change or cancel the order once it has been placed?
How can I track my order?
Payment & Pricing
Which form of payment do you accept?
Why was my payment declined? What should I do?
Your payment may have been declined due to any of the following reasons:
Incorrect billing address and phone number:
Make sure that the billing address listed in your account matches that associated with your payment method.
Credit card limit reached:
Check your credit card limit. You may have reached your daily or total credit card limit when we tried to charge your card. Try decreasing your daily spending limit or enter a new credit card with a higher credit limit.
Credit / Debit Card Number:
Make sure that the credit card or debit card number is correct and up-to-date.
Credit / Debit Card Expiration date:
Review the expiration date on your credit card or debit card. If your card expired, update your credit card or debit card information.
PayPal account out of funds:
Make sure funds are available in your PayPal account if Paypal is listed as your payment method.
Why have I been asked to verify my details for my order?
Are there any charges for requesting custom order, getting quotation and discussing custom order?
How much does a custom jacket cost?
Our base price for custom leather jacket starts from $150 USD TO $220 USD.
If you choose to customize the jacket which is already listed on our website, then the listed price of the jacket will be considered as the base price.
Can I get any type of jacket custom made? What details do I need to provide?
Can I get my jacket custom made in any type of leather?
I am reluctant to place a custom order; how can I pay for something I have not seen in actual? I am concerned about sizing, design and quality.
We totally understand your concerns about sizing, design and quality of your custom order. We’ve worked really hard on processes to make sure we make the best possible custom order as per your expectation. We have worked out each of these issues
Solution: When you place your custom order, our CS agent asks for your body measurement. Please refer to our sizing guide to take your body measurements. When you take your measurements correctly, there are zero chances for sizing error.
Design & Quality
Solution: Before dispatching your order, we share pictures of your actual product with you. You can review the design, material and stitching before we dispatch it. So this reason is potentially eliminated.