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Orders

General


What is a regular order?
Regular order is an order of any pre-listed product on our website in a regular size/fit.

What are pre orders?

Pre-orders are the orders placed through The Jacket Maker's Pre Launch campaign. By pre-ordering such products, you are able to get them at a discounted price and be the first ones to own the product.


Do you have regular jackets in stock? Or are they made to order?
To ensure the best quality products at a minimal price, we keep only our top selling products in stock and mostly focus on made to order. This strategy helps us in reducing the product cost by eliminating the warehouse cost and at the same time, helps in fighting environmental pollution by maintaining production with less waste.

Can I change or cancel the order once it has been placed?
You can ask for order cancellation or change within 2 days of placing the order. If the order is dispatched, you will have to accept it and than return it for a refund or exchange.

How can I track my order?
you can email us your details and our customer support agent will assist you thoroughly.
 

Payment & Pricing


Which form of payment do you accept?
You can make the payment through PayPal or Credit Card. We use SSL secured checkout so you can make the payment without any worries.

Why was my payment declined? What should I do?

Your payment may have been declined due to any of the following reasons:

Incorrect billing address and phone number:
Make sure that the billing address listed in your account matches that associated with your payment method.

Credit card limit reached:
Check your credit card limit. You may have reached your daily or total credit card limit when we tried to charge your card. Try decreasing your daily spending limit or enter a new credit card with a higher credit limit.

Credit / Debit Card Number:
Make sure that the credit card or debit card number is correct and up-to-date.

Credit / Debit Card Expiration date:
Review the expiration date on your credit card or debit card. If your card expired, update your credit card or debit card information.

PayPal account out of funds:
Make sure funds are available in your PayPal account if Paypal is listed as your payment method.


Why have I been asked to verify my details for my order?
To protect our customers, we regularly perform security checks on orders placed through Credit/Debit cards. If your order has been selected for review, you will be required to provide a bank authorisation code and/or utility bill so we can verify your details. This security policy is in place for your protection.

Are there any charges for requesting custom order, getting quotation and discussing custom order?
Please do not hesitate to fill the custom order form, there are no charges for quotation, discussion, or even getting an illustration made for your custom jacket. The only time we would charge you is when you make an actual purchase of your custom order.

How much does a custom jacket cost?

Our base price for custom leather jacket starts from $150 USD TO $220 USD.

If you choose to customize the jacket which is already listed on our website, then the listed price of the jacket will be considered as the base price.


     

    Custom/Bespoke Orders


    Can I get any type of jacket custom made? What details do I need to provide?
    Yes, you can get literally any type of jacket custom made from us. You can share any picture or design for reference and write the description of your jacket in the Custom Order Form.

    Can I get my jacket custom made in any type of leather?

    Absolutely Yes! It all starts with leather, over the years we have become experts in leather, getting it made from one of the finest tanneries of the world. Our core proposition is the best quality leather that ranges from Lambskin, Sheepskin and Goatskin to Buffalo-hide and Cow-hide. We have the experience of making jackets in over 200 different leather articles differentiated by type, pattern, colors, shades & thickness.


      I am reluctant to place a custom order; how can I pay for something I have not seen in actual? I am concerned about sizing, design and quality.

        We totally understand your concerns about sizing, design and quality of your custom order. We’ve worked really hard on processes to make sure we make the best possible custom order as per your expectation. We have worked out each of these issues

        Sizing
        Solution: When you place your custom order, our CS agent asks for your body measurement. Please refer to our sizing guide to take your body measurements. When you take your measurements correctly, there are zero chances for sizing error.

        Design & Quality
        Solution: Before dispatching your order, we share pictures of your actual product with you. You can review the design, material and stitching before we dispatch it. So this reason is potentially eliminated.