- What do I do if I receive a faulty item in my order?
We want to sort out any issues with faulty items straightaway.
As soon as you discover a fault, please contact our Customer Care team with:
- The order number
- The faulty item's name and number
- A description of the fault (along with the pictures)
We'll get back to you within 24 hours and once the details have been verified, will send you a replacement item as quickly as we can.
- How can I return a jacket?
US customer Returned Jacket always in the US Our Warehouse and UK Customer send back To UK where the house & also have Canada Address for Returns so don't you worry buy with confidence we always here for our customer
You simply need to Contact us via email: email@example.com so we will resolve your issue as soon as possible
P.S. We accept returns for refund or exchange only for regular jackets made in regular size.
- Can I return the jacket if I don’t like it or if it does not fit me perfectly?
We want to ensure a satisfactory customer experience that’s why our return policy is set for 30 days of delivery. You can return or exchange Regular Orders within 30 days of delivery for a full refund or exchange. Personalized or other customized products may not be returned for refund or exchange under any circumstances.
- How long does it take to receive a replacement jacket?
A Return Merchandise Authorization (RMA) order is generated on the request of a replacement jacket which takes the same amount of time to deliver as the new order.
- Can I return and exchange a regular jacket for another style?
Yes, you can definitely return a regular jacket and get a replacement for another style by contacting our Customer Care team.
You'll have to pay the differential amount for another style jacket and in case, the amount for replacement jacket is less than the one you placed the order for, we'll provide you store credit for the remaining amount.
- I received a custom order. Can I return it for alteration?
We are committed to getting you your perfect jacket in the first go. However, if your custom or made-to-measure order doesn’t fit you well, we do the first alteration free of cost. You'll need to contact through emil: Contact@thejacketexperts.com for guidance on returning the jacket for alteration.
- I received a custom order. Can I return and get a refund?
We do not accept returns against refunds for custom orders (bespoke and made-to-measure orders). Please understand that your custom order is specially made for you. All details including style, material, accessories are as per your choice and we are not likely to sell it to anyone else.
- Am I eligible for a refund?
You are only eligible for a refund if you fit the following criteria:
1. You have purchased a regular, in-store product.
2. The product is of a regular size (non-custom-made).
3. The product is returned in original condition and packaging within 30 days of delivery.
Personalized or other customized products may not be returned for refund or exchange under any circumstances.
Address: 5101 Santa Monica Blvd Ste 8, Los Angeles, California, 90029