Only US & Uk Canada customer enjoy free shipping All product
We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.
How to measure?
NOTE: This Size Chart is of READY TO WEAR JACKET. Suitable Person with Body Chest Size (Jacket Chest) size already 4 inches bigger than your actual body chest size, for body movement and for wear cloths INSIDE. FOR EXAMPLE: If your chest size is 42" inches then BUY size Medium & you will get ready to wear 46" inches(your chest size) + 4 Inches for body movement & wear cloths inside the jacket. 42+4=46 inches as mention in our size chart. (INCASE: If you are not getting to measurement. Just Give us your Body Chest Size All around , Height and Weight) We shall be ship your order with our overseas facility, incase we are out our stock
We are pleased to inform you that you find all standard sizes and more on The jacket Experts Our size chart provides a proper guideline to you for finding the exact size. Our jackets are available in particular sizes having a comfortable fitting and give an appealing look. We have a range of sizes: XS to XL. Bust Sizes Variations Available Are: 33" inches to 46"
How long would it take for an order to be received at my place?
We usually ship regular orders within 3 business days. However, it can take up to 5 business days for your item to be shipped. We ship through Express deliveries including DHL, FedEx,etc. After shipping, it usually takes 3-5 business days for the items to be delivered to your doorstep.
What countries do you Free ship to?
We provide free US, UK, Canada shipping. This includes shipping to all countries.
Does Paid shipping includes customs, tax and duties?
All our orders are shipped on a Delivery Duty Unpaid (DDU ) basis. This means that the prices are exclusive of all custom taxes and import duties.
Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).
The Jacket Maker has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Can you ship to APO or PO Box addresses?
We do not deliver to APO, FPO or PO box addresses. Moreover, for safety and security, signature is required for the delivery of the items.
How Can I track the delivery of my shipment?
Once your order has been dispatched, you will be notified via email and SMS with the courier tracking number and link to track your parcel.
Can I change the shipping address after I've placed the order?
The change of the shipping address depends on your order’s current status. If your order status is anything other than shipped, you can contact us email@example.com let us know the new address. We’ll take the necessary steps to change the address for you.
In case your order has been shipped, we would suggest you to contact the courier company with your order's tracking details and request them the change of address.
What should I do if my order hasn't been delivered yet?
Your tracking link will be able to provide up to date information on the status of your order. If your estimated delivery date has passed and you haven’t received your order, feel free to write us at firstname.lastname@example.org
What do I do if I receive a faulty item in my order?
We want to sort out any issues with faulty items straightaway.
As soon as you discover a fault, please contact our Customer Care team with:
- The order number
- The faulty item's name and number
- A description of the fault (along with the pictures)
We'll get back to you within 24 hours and once the details have been verified, will send you a replacement item as quickly as we can.
How can I return a jacket?
US customer Returned Jacket always in the US Our Warehouse and UK Customer send back To UK where the house & also have Canada Address for Returns so don't you worry buy with confidence we always here for our customer
P.S. We accept returns for refund or exchange only for regular jackets made in regular size.
Can I return the jacket if I don’t like it or if it does not fit me perfectly?
We want to ensure a satisfactory customer experience that’s why our return policy is set for 30 days of delivery. You can return or exchange Regular Orders within 30 days of delivery for a full refund or exchange. Personalized or other customized products may not be returned for refund or exchange under any circumstances.
How long does it take to receive a replacement jacket?
A Return Merchandise Authorization (RMA) order is generated on the request of a replacement jacket which takes the same amount of time to deliver as the new order.
Can I return and exchange a regular jacket for another style?
Yes, you can definitely return a regular jacket and get a replacement for another style by contacting our Customer Care team.
You'll have to pay the differential amount for another style jacket and in case, the amount for replacement jacket is less than the one you placed the order for, we'll provide you store credit for the remaining amount.
I received a custom order. Can I return it for alteration?
We are committed to getting you your perfect jacket in the first go. However, if your custom or made-to-measure order doesn’t fit you well, we do the first alteration free of cost. You'll need to contact through emil: Contact@thejacketexperts.com for guidance on returning the jacket for alteration.
I received a custom order. Can I return and get a refund?
We do not accept returns against refunds for custom orders (bespoke and made-to-measure orders). Please understand that your custom order is specially made for you. All details including style, material, accessories are as per your choice and we are not likely to sell it to anyone else.
Am I eligible for a refund?
You are only eligible for a refund if you fit the following criteria:
1. You have purchased a regular, in-store product.
2. The product is of a regular size (non-custom-made).
3. The product is returned in original condition and packaging within 30 days of delivery.
Personalized or other customized products may not be returned for refund or exchange under any circumstances.